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Common Issues
Wearable not connecting?
Ensure Bluetooth is enabled and your device is nearby. For Apple Watch, grant HealthKit permissions in Settings > Privacy > Health. For other devices, check the companion app is running.
Audio latency issues?
Reduce buffer size in audio settings. On macOS/Windows, use ASIO/Core Audio drivers. Close other audio applications. For best results, use an external audio interface.
DMX not working?
Verify network settings for Art-Net (port 6454). Ensure fixtures are in the correct universe/channel range. Check that USB-DMX interface drivers are installed.
Plugin not showing in DAW?
Rescan plugins in your DAW. Verify the plugin format matches (VST3 for Windows/Mac, AU for Mac only). Check the plugin folder path in DAW preferences.